Effective Date: June 12, 2026 · Last Updated: June 12, 2026

Terms of Service

These Terms govern use of the AI business-assistant services operated by The Collaboratory, LLC — including Lattice, Counsel, and custom assistants we operate for clients (together, the “Service”) — and of this website.

1. Acceptance of these Terms

By creating an account, signing in, or otherwise using the Service, you (the “User” or “you”) agree to be bound by these Terms of Service (the “Terms”) and by the Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to both you and the entity.

2. The Service

The Service consists of private, AI-assisted operations tools that help small-business owners manage tasks, customer follow-ups, scheduling, invoicing, payments, and email triage, optionally integrating with services the User connects (such as Gmail, Google Calendar, and Google Drive). The Service is provided by The Collaboratory, LLC, an Alabama limited liability company (“The Collaboratory,” “we,” “us,” or “our”). Each product (for example, Lattice for landscape companies and Counsel for law practices) is a deployment of the Service tailored to one industry.

3. Access & accounts

• The Service is offered on an invitation basis. You may not create an account, share an invitation, or transfer access without our written permission.
• You are responsible for safeguarding your sign-in emails and codes, passkeys, and any device that has an active session.
• You must provide accurate information and keep it up to date.
• You must be at least 18 years old (or the age of majority in your jurisdiction) and authorized to act for the business you represent.

4. License grant

Subject to these Terms, The Collaboratory grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your account. All rights not expressly granted are reserved.

5. User data & ownership

You own your data. Between you and The Collaboratory, you retain all right, title, and interest in and to (a) the content you submit to the Service, (b) the records returned to the Service from any accounts you connect (such as Gmail, Calendar, and Drive), and (c) any work product the Service generates that is specific to your business (collectively, “User Data”).

You grant The Collaboratory a limited, non-exclusive license to host, copy, transmit, display, and process User Data solely as necessary to operate the Service for you and to provide support. We do not use User Data to train any machine-learning model and we do not sell or rent User Data.

You are responsible for the legality of the User Data you submit and for obtaining any consents required from third parties (e.g., your customers) before having the Service contact them on your behalf.

6. Connected accounts (Google and others)

• When you connect a third-party account, you authorize the Service to access that account on your behalf using the scopes shown on the consent screen, and only those scopes.
• You may disconnect any connector at any time, which deletes the stored refresh token. Some data already pulled into the Service (e.g., a saved customer list) may persist until you delete it.
• Your use of each connected service is also governed by that provider’s own terms (for example, Google). You are responsible for complying with those terms.
• The Service’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See Section 5 of the Privacy Policy.

7. AI-generated output

The Service uses third-party large language models (currently Anthropic’s Claude) to generate text, summaries, drafts, and suggestions (“AI Output”). You acknowledge that:

• AI Output may be inaccurate, incomplete, biased, or outdated. You must review AI Output before relying on it, especially before sending messages to customers, sending invoices, scheduling work, or making financial decisions.
• AI Output is not legal, tax, accounting, medical, or financial advice. Consult a qualified professional for advice.
• You are solely responsible for the consequences of acting on AI Output, including any messages sent or transactions made through your connected accounts.
• To the extent the AI Output produced for you incorporates your User Data and is not generic, you own that customized output as between you and The Collaboratory. The Collaboratory retains all rights in the underlying Service, prompts, models, code, and infrastructure.

8. Acceptable use

You will not, and will not permit anyone to:

• Use the Service to send spam, harass others, or violate any law or third-party right (including privacy, intellectual-property, anti-spam, telemarketing, and labor laws).
• Reverse engineer, decompile, scrape, or attempt to derive source code from the Service.
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measure.
• Interfere with or disrupt the Service, including by introducing malware or excessive load.
• Use the Service to build a competing product or to train any machine-learning model.
• Resell, sublicense, or share your access with anyone outside your business without our written permission.
• Use the Service to make decisions that have legal or similarly significant effects on a person without meaningful human review.

We may suspend or terminate access for violations of this Section without prior notice.

9. Fees

Engagements are typically structured as a paid operations audit followed by a monthly subscription, as agreed in writing with each client. Where any part of the Service is provided at no charge during a private beta, The Collaboratory will provide at least 30 days’ advance notice before any new charge applies to your account, and you will not be charged unless you accept the new pricing.

10. Intellectual property

The Service, including all software, designs, prompts, agent definitions, brand names (including “The Collaboratory,” “Lattice,” and “Counsel”), logos, and documentation, is owned by The Collaboratory or its licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers ownership of the Service to you. Feedback you provide about the Service may be used by The Collaboratory without obligation to you.

11. Disclaimer of warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment.

The Collaboratory does not warrant that the Service will be uninterrupted, error-free, secure, or that AI Output will be accurate or suitable for any particular purpose. Third-party services (Google, Anthropic, Stripe, Twilio, and others) may change their APIs or policies at any time, which can affect Service functionality without prior notice.

12. Limitation of liability

To the maximum extent permitted by law, in no event will The Collaboratory or its members, officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service, even if advised of the possibility of such damages.

The Collaboratory’s total cumulative liability arising out of or related to these Terms or the Service will not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the amounts you paid to The Collaboratory for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You will defend, indemnify, and hold harmless The Collaboratory and its members, officers, employees, contractors, and affiliates from and against any third-party claim, loss, damage, liability, cost, or expense (including reasonable attorneys’ fees) arising out of: (a) your use of the Service in violation of these Terms or applicable law; (b) your User Data, including any claim that User Data infringes a third party’s rights; (c) messages, calls, or transactions you send or initiate through the Service; or (d) your breach of any representation in these Terms.

14. Term & termination

• These Terms apply for as long as you have an account.
• You may terminate at any time by emailing us to request account deletion.
• We may suspend or terminate your access immediately if you breach these Terms, if continued access creates a legal or security risk, or upon 30 days’ notice for convenience.
• Upon termination, your right to use the Service ends. We will delete or return User Data within 30 days of termination, except as we may be required to retain by law.
• Sections 5 (the license grant from you for archival purposes), 7–8, and 10–17 survive termination.

15. Governing law & disputes

These Terms are governed by the laws of the State of Alabama, USA, without regard to its conflict-of-law principles. The exclusive venue for any dispute arising out of or related to these Terms or the Service will be the state or federal courts located in Jefferson County, Alabama, and the parties consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and The Collaboratory each waive the right to a jury trial. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order forms or addenda we sign with you, are the entire agreement between you and The Collaboratory regarding the Service.
• Changes. We may update these Terms from time to time. Material changes will be communicated by in-app notice or by email at least 7 days before they take effect. Continued use after that period constitutes acceptance.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• No agency. No partnership, agency, employment, or joint venture is created by these Terms.
• Notices. Notices to you may be sent to the email address on your account. Notices to us must be sent to the address in Section 17.

17. Contact

The Collaboratory, LLC
Attn: Legal
Birmingham, Alabama, USA
Email: contact@relax.business